{"id":19,"date":"2024-09-02T12:40:39","date_gmt":"2024-09-02T12:40:39","guid":{"rendered":"https:\/\/hormuj.com\/?page_id=19"},"modified":"2026-05-17T10:03:17","modified_gmt":"2026-05-17T10:03:17","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/hormuj.com\/?page_id=19","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-cf1e825 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf1e825\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0dbc4b5\" data-id=\"0dbc4b5\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fc4d9ec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fc4d9ec\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f22d8a8\" data-id=\"f22d8a8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-702c62f elementor-widget elementor-widget-text-editor\" data-id=\"702c62f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"4\">Thank you for shopping at <b data-path-to-node=\"4\" data-index-in-node=\"26\">Hormuj<\/b>. We value your trust and want to ensure you have a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.<\/p><h3 data-path-to-node=\"5\">1. Conditions for Returns<\/h3><p data-path-to-node=\"6\">You can request a return or replacement within <b data-path-to-node=\"6\" data-index-in-node=\"47\"><code data-path-to-node=\"6\" data-index-in-node=\"47\">[e.g., 3 or 7]<\/code> days<\/b> from the date you received your delivery. To be eligible for a return, please ensure that:<\/p><ul data-path-to-node=\"7\"><li><p data-path-to-node=\"7,0,0\">The product is unused, unwashed, and in the same condition that you received it.<\/p><\/li><li><p data-path-to-node=\"7,1,0\">The product must be in its original packaging with all tags, labels, user manuals, and warranty cards intact.<\/p><\/li><li><p data-path-to-node=\"7,2,0\">You have the proof of purchase (invoice, order ID, or receipt).<\/p><\/li><\/ul><h3 data-path-to-node=\"8\">2. Non-Returnable Items<\/h3><p data-path-to-node=\"9\">Certain types of items cannot be returned due to hygiene, safety, or consumable reasons. These include:<\/p><ul data-path-to-node=\"10\"><li><p data-path-to-node=\"10,0,0\">Perishable goods (like food or flowers).<\/p><\/li><li><p data-path-to-node=\"10,1,0\">Innerwear, swimwear, cosmetics, or personal care products.<\/p><\/li><li><p data-path-to-node=\"10,2,0\">Customized or personalized items.<\/p><\/li><li><p data-path-to-node=\"10,3,0\">Items bought during clearance or mega-flash sales (unless defective).<\/p><\/li><\/ul><h3 data-path-to-node=\"11\">3. Return Process<\/h3><p data-path-to-node=\"12\">If your product meets the return criteria, please follow these steps:<\/p><ol start=\"1\" data-path-to-node=\"13\"><li><p data-path-to-node=\"13,0,0\">Contact our customer support at <b data-path-to-node=\"13,0,0\" data-index-in-node=\"32\"><code data-path-to-node=\"13,0,0\" data-index-in-node=\"32\">[Your Email]<\/code><\/b> or <b data-path-to-node=\"13,0,0\" data-index-in-node=\"48\"><code data-path-to-node=\"13,0,0\" data-index-in-node=\"48\">[Your Phone Number]<\/code><\/b> with your Order ID and photos\/videos showing the issue.<\/p><\/li><li><p data-path-to-node=\"13,1,0\">Once our team approves your request, we will arrange a return pickup, or you can ship the product back to our warehouse.<\/p><\/li><li><p data-path-to-node=\"13,2,0\"><i data-path-to-node=\"13,2,0\" data-index-in-node=\"0\">Note:<\/i> If the return is due to a mistake on our part (e.g., wrong item or damaged product), shipping is free. For change-of-mind returns, the customer may need to bear the delivery fee.<\/p><\/li><\/ol><h3 data-path-to-node=\"14\">4. Refund Procedure<\/h3><p data-path-to-node=\"15\">Once we receive your returned item, we will inspect it and notify you of the status of your refund.<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\">If approved, we will initiate a refund to your original payment method (e.g., bKash, Nagad, Rocket, Credit\/Debit Card, or Bank Transfer).<\/p><\/li><li><p data-path-to-node=\"16,1,0\">Refunds usually take <b data-path-to-node=\"16,1,0\" data-index-in-node=\"21\"><code data-path-to-node=\"16,1,0\" data-index-in-node=\"21\">[e.g., 5 to 7]<\/code> working days<\/b> to process, depending on the payment gateway or bank.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping at Hormuj. We value your trust and want to ensure you have a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help. 1. Conditions for Returns You can request a return or replacement within [e.g., 3 or 7] days from the date you&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_kad_post_transparent":"default","_kad_post_title":"hide","_kad_post_layout":"fullwidth","_kad_post_sidebar_id":"","_kad_post_content_style":"unboxed","_kad_post_vertical_padding":"hide","_kad_post_feature":"hide","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"footnotes":""},"class_list":["post-19","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/hormuj.com\/index.php?rest_route=\/wp\/v2\/pages\/19","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hormuj.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hormuj.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hormuj.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hormuj.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=19"}],"version-history":[{"count":3,"href":"https:\/\/hormuj.com\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions"}],"predecessor-version":[{"id":520,"href":"https:\/\/hormuj.com\/index.php?rest_route=\/wp\/v2\/pages\/19\/revisions\/520"}],"wp:attachment":[{"href":"https:\/\/hormuj.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=19"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}