Thank you for shopping at Hormuj. We value your trust and want to ensure you have a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to help.

1. Conditions for Returns

You can request a return or replacement within [e.g., 3 or 7] days from the date you received your delivery. To be eligible for a return, please ensure that:

• The product is unused, unwashed, and in the same condition that you received it.

• The product must be in its original packaging with all tags, labels, user manuals, and warranty cards intact.

• You have the proof of purchase (invoice, order ID, or receipt).

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or consumable reasons. These include:

• Perishable goods (like food or flowers).

• Innerwear, swimwear, cosmetics, or personal care products.

• Customized or personalized items.

• Items bought during clearance or mega-flash sales (unless defective).

3. Return Process

If your product meets the return criteria, please follow these steps:

1. Contact our customer support at [Your Email] or [Your Phone Number] with your Order ID and photos/videos showing the issue.

2. Once our team approves your request, we will arrange a return pickup, or you can ship the product back to our warehouse.

3. Note: If the return is due to a mistake on our part (e.g., wrong item or damaged product), shipping is free. For change-of-mind returns, the customer may need to bear the delivery fee.

4. Refund Procedure

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If approved, we will initiate a refund to your original payment method (e.g., bKash, Nagad, Rocket, Credit/Debit Card, or Bank Transfer).

• Refunds usually take [e.g., 5 to 7] working days to process, depending on the payment gateway or bank.